Position: Junior/Trainee IT Technician

Job Description:

We are looking for a bright, sharp, enthusiastic person to assist our IT Manager in a three-year training program covering the maintenance of our Microsoft Network of PCs, IT infrastructure, Telecoms and CCTV. The work covers installing, configuring & maintaining Microsoft Operating systems + application software on our PCs + day-to-day operations of our server network. You will also learn and be involved in the maintenance of Tensor’s telecommunications systems & devices and CCTV.

During the first year, you will be trained by our IT Manager and assist in the maintenance of the hardware of our PCs, printers, and networks and associated software. Here, you will help and support the IT Manager. You will also be required to augment your academic knowledge by passing Microsoft Certifications or CCNA or A+ qualifications.

Duties
During the second and third years you will be given more responsibility in maintaining our ITC infrastructure, fault-finding, installing, configuring and/or fault fixing the following:

• Windows based workstations
• Microsoft Office products
• Maintaining registers of IP Address and DNS
• Diagnosing and troubleshooting software. hardware and Printer issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus software
• Testing new hardware and software before full-scale installation
• Maintain Assets & PAT testing records

Further core duties as you develop your knowledge and experience will include:

• Management of network Lan/WAN/VPN
• Manage wired/wireless and remote network infrastructure and internet connectivity
• Serving as the first point of contact for IT support within the organisation
• Respond promptly to requests for support/service in person, via inbound communication channels
• Manage and maintain software and hardware audits and assets records.
• Maintain the call logs and IT helpdesk Ticketing system
• Assist in the monitoring of the CCTV and Access Control System
• Maintaining our VOIP telecoms system
• Maintaining our CCTV system
• Any other tasks and duties assigned by the management.

The Company:
Tensor plc is a world-class medium sized company who design and manufacture Smart Card and Biometric Time & Attendance, Access Control and security and control products. We also design and manufacture a range of eco control systems, including boiler and solar heating controllers. We have developed a number of “world firsts” and are recognised as a leader in our field. Today we are a global organisation where research and design activity remains a top priority and this will keep Tensor in its lead position for years to come.

The Opportunity:

Applications are invited from people with a keen interest and some practical experience in IT both at a hardware and software level. Those applying will be sharp hardworking individuals educated to A level or a degree standard in a science or technical subject; or someone who already has a deep understanding of the key topics above. We would also like to hear from applicants with an IT, PC or Electronic Servicing or similar background. Applicants should

• Be self-motivated.
• Have a keen technical interest in computers and ideally have existing experience of building your own PC’s, electronics or something similar.

Whilst Tensor considers academic qualifications important, the most important attribute required of an apprentice is their tenacity and willingness to learn our products and the skill set necessary to assemble and test products. If you feel that you have the necessary enthusiasm and interest to undertake an IT position within a thriving, growing and exciting company, then please apply in the first instance with your CV in MS Word format to jobs@tensor.com. or apply via our website online.

Salary and Benefits:

Salary is £24,000 to £26,000 depending upon knowledge, experience and ability.

The working hours are 8:30am - 5:30pm, Monday to Friday, although you will sometimes need to work outside these hours to support our 24/7 operation. You will receive 30 days annual leave including Bank/Public Holidays. There is a Company pension scheme available cycle to work scheme and a car scheme. Additional annual leave is also achievable.

Location: Hail Weston, Cambridgeshire, PE19 5JY, United Kingdom, St. Neots PE19

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person